RETURNS & REFUNDS
Clear, private returns support.
Contact us before sending anything back. We will confirm the correct return route and what information we need from you.
Change-of-mind returns
For eligible distance purchases, UK rules generally allow you to tell the retailer within 14 days of receiving the goods that you wish to cancel, then return the goods within a further 14 days. Please contact us first so we can identify the order and explain the return process.
Hygiene seals and intimate products
Some intimate products are supplied sealed for health or hygiene protection. Where a sealed item is not suitable for return for health or hygiene reasons, the right to cancel can be lost once that seal has been opened. Please inspect external packaging carefully before breaking a hygiene seal.
Faulty, damaged or not as described
If an item is faulty, damaged on arrival or materially not as described, contact us with your order number and a clear explanation of the issue. Photographs or a short video may help us assess the case. Consumer rights for faulty goods are not removed by our hygiene policy.
Returning an approved item
Pack the item securely and follow the return instructions we provide. Unless we tell you otherwise, do not send products to an address shown on packaging or supplier paperwork.
Refunds
Refunds are reviewed and processed manually by our team. Where a refund is due, we process it in line with applicable consumer law and return it through the appropriate payment route. Keep proof of return until the case is complete.
Need independent guidance?
You can read the UK Government guidance on returns and refunds at GOV.UK.
Start a return or report a problem
Email customer care or use the contact page. Include your order number and the product name.