CUSTOMER CARE
Frequently asked questions.
Quick answers about delivery, payment, products, privacy and returns.
Is delivery discreet?
Yes. Orders are prepared in plain outer packaging without adult-product branding.
Is shipping really free on every order?
Yes. Free tracked UK shipping applies to every Love Collection order with no minimum spend.
How can I track my order?
Use the tracking link supplied after dispatch or visit our Track Order page.
Can I change my delivery address?
Contact us immediately. We will try to help, but an address cannot always be changed once fulfilment has started.
How do I know whether a product is in stock?
The product page shows the current storefront availability. Stock can change as the live supplier catalogue updates.
Can I return an intimate product?
It depends on the item and whether health or hygiene seals have been opened. Please read our Returns page before opening sealed packaging if you are unsure.
What if my product is faulty?
Contact us with your order number and a description of the fault. We may ask for photographs or a short video to help assess the issue.
Which lubricant should I use?
Follow the product manufacturer guidance because lubricant compatibility depends on product material. See Product Care for general guidance.
Are product dimensions important?
Yes. Always check total length, insertable length, width or diameter and wearable measurements where relevant. See Size Guides.
Is Love Collection for adults only?
Yes. Love Collection is an adult retail website intended for customers aged 18 or over.
How do I contact you?
Use our Contact Us page or email orders@lovecollection.co.uk.